Privacy Policy

Privacy Policy for Reset Recovery Clinic

This Privacy Policy outlines how Reset Recovery Clinic (referred to as "we," "us," or "our") collects, holds, uses, and discloses your personal and health information. As a residential drug and alcohol rehabilitation provider in Victoria, Australia, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Victorian Health Records Act 2001.

1. Types of Information We Collect

Due to the nature of our services, we collect highly sensitive information, including:

• Personal Details: Name, date of birth, gender, and contact information.
• Health Information: Medical history, drug/alcohol use history, psychiatric assessments, and current medications.
• Financial Information: Health insurance details and payment information for residential stays.
• Emergency Contacts: Details of next of kin or legal guardians.

2. How We Collect Information

We collect information directly from you during your intake assessment, throughout your treatment, and via our website. With your consent, we may also collect information from:

• Your General Practitioner (GP) or other medical specialists.
• Family members or legal representatives.
• Referral agencies or government departments (e.g., Department of Health).

3. Use and Disclosure of Information

We use your information primarily to provide high-quality residential rehabilitation and clinical care. Your information may be disclosed under the following circumstances:

• Clinical Care: Sharing relevant data with our internal multidisciplinary team (nurses, counselors, doctors) to manage your recovery.
• Referrals: Providing information to external healthcare providers if you require specialized treatment.
• Legal Obligation: Where required by law, such as mandatory reporting or a subpoena.
• Safety: If there is a serious threat to your life, health, or safety, or the safety of the public.

4. Communication with Family and Third Parties

We recognize the importance of family support in the recovery process. However, to maintain strict clinical confidentiality:

• Consent-Based Disclosure: We will not confirm your presence at the clinic or discuss your progress with family members, partners, or friends unless you have provided explicit written consent.
• Nominated Representatives: During intake, you may nominate specific individuals with whom we are permitted to share updates. You may revoke or amend this consent at any time.
• Verification: If a third party calls the clinic, our staff will follow strict verification protocols. If consent is not on file, we will neither confirm nor deny your status as a resident to protect your privacy.

5. Data Security and Storage

• Electronic Records: Stored on secure, encrypted servers with restricted access.
• Physical Records: Kept in locked cabinets within secured areas of the clinic.
• Retention: We hold health records for the period required by Victorian law (generally 7 years after the last encounter, or until the age of 25 for minors).

6. Contact and Complaints

If you have concerns about how your privacy has been handled, or wish to update your records, please contact us:

• Address: 737 Burwood Rd, Hawthorn East, VIC 3123
• Phone: 1800 300 813
• Email: hello@resetmyfuture.com

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) or the Victorian Health Complaints Commissioner (HCC).

Note: This policy is subject to change. The latest version will always be available at our facility or on our official website.